Our specialist engineers are continuing to work hard at the scene of  Tuesday’s large mains burst in Queens Drive, London N4. All customers should now have their water supply returned to normal.

We’re digging down to access the pipe in order to start repairs. This is a slow process, as there are other utilities nearby.

Our repair work will continue over the weekend and into next week. It’s a complex job, but we’re working as quickly and safely as we can.

Supporting flooded customers

We’ve set up a support vehicle where customers whose homes have been affected by the flood water can go to get advice and assistance from our team. The support vehicle is stationed outside Parkwood Primary School, Queens Drive (junction of Somerfield Road), London, N4 2HQ -click here for map

We’ll continue to post updates on this page. Thanks for being so patient while we put this right.

If you need an extra helping hand, find out how our Priority Services can help. We're always here to talk about your needs, whether they are medical, financial or something else.