Good news. We’ve fixed the problem.

We’re happy to let you know that we’ve fixed the problem in IG10 and your water supply should be back on.

It can take a little bit of time for the pressure in our pipes to build back up, so your water may splutter to begin with. Just turn on your cold kitchen tap and it should flow freely after a couple of minutes. If it’s cloudy, this should also clear fairly quickly.

If you’ve still struggling with no water or low pressure, here’s what to do next.

https://www.thameswater.co.uk/help-and-advice/no-water-or-low-pressure/what-to-do

If you need an extra helping hand find out how our Priority Services (https://www.thameswater.co.uk/help-and-advice/customer-commitment/priority-services) can help. We're always here to talk about your needs, whether they are medical, financial or something else.