Consumption data

We have three consumption data services available to help you and your customer understand their water usage. If your customer has a digital meter installed and is in our wide-area fixed network we can offer a digital meter reading service. Where we have a data logger in place, we can provide you with historical consumption data for your customer’s water usage as well as a reoccurring data service that will provide consumption data on a monthly basis. Where a pulse enabled meter is installed on your customer’s premises you can also ask us for consent to fit your own logging device to monitor consumption.

Our consumption data services are summarised below and for full details please see our wholesale service offering and wholesale tariff document.

Accessing digital meter data

We install digital meters for all new or replacement meter installations. Where the meter is located within London and in our wide area fixed network we can provide a digital meter data service.

Charges apply for this service, so please see our wholesale service offering and wholesale tariff document as well as the terms and conditions outlined on the service request form.

If the meter is located in an area where we are unable to provide a digital data service you can gather data from the digital meter by using AMR mode alternatively, you may need to install a private sub-meter.

All data will be provided in compliance with data protection laws and you will need permission from the customer to collect data. As a reminder to you, you must also comply with all relevant data protection legislation and codes of practice, and if you’re aware of a breach of legislation you must advise us immediately. Please see our wholesale service offering for the full requirements.

More details of the meters that we fit can be found in our metering policy in the document library

Providing consumption data from our loggers

You can ask us to provide data for your customer’s premises on a monthly basis or historical data for a particular time period. A letter of consent from your customer must be submitted at the time of raising your request. We’ll charge for these services so please refer to our wholesale tariff document for full details.

As a reminder to you, you must also comply with all relevant data protection legislation and codes of practice and if you’re aware of a breach of legislation you must advise us immediately. Please see our wholesale service offering and the service request form for the full terms and conditions.

Installing your own data logger

If you have permission from your customer you can ask us for consent to attach your own consumption monitoring equipment to one of our analogue meters. We can help you understand the requirements and, if it’s possible, fit the logger. You’ll need to make sure that the equipment does not affect our existing equipment in any way. Please use our Data Logger Installation Guidance to help you understand what is needed. This service is not available where a digital meter has been installed or the meter is not pulse enabled.

If you’re unable to fit your own logging equipment, we may be able to provide you with a consumption data service or, alternatively, you may need to install a private sub-meter.

As a reminder to you, you must comply with all relevant data protection legislation and codes of practice and if you’re aware of a breach of legislation you must advise us immediately. Please see our wholesale service offering for the full requirements.

Fitting splitters for data loggers

If you’re fitting a data logger to our meter and it needs a splitter, you can ask us to install the splitter equipment for you. Depending on what’s involved, we’ll either visit your customer to fit the splitter or arrange a site survey to check what’s needed. When the splitter has been fitted, we’ll let you know that the work has been completed.

We’ll charge for this, based on what type of service is provided. Terms and conditions can be found on the service request form and for details about standard and non-standard services please see our wholesale service offering.