Metering

We have a range of services available to you and your customers to help manage tariffs, allowances and payments. These are summarised below and if you’d like more information on our services and tariffs, please see our wholesale service offering and wholesale tariff document.

If your customer doesn’t have a meter installed you can ask for one to be installed and we’ll visit the site to decide if and where we can do so.

We fit meters using an installation hierarchy, details of which can be found the in our metering policy in the document library, wholesale service offering and wholesale tariff document. When we've installed the meter, we'll update all new information in the market system.

From March 2017 we’re phasing in digital meters on new installations. These installations will be dependent on the location of your customer. To help monitor usage through these meters we’re also introducing a new digital meter data service.

For more details about our meters, please see our metering policy in the document library.

You can ask us to repair or replace a faulty, damaged or missing meter at your customer’s premises. We'll visit the site and repair the fault on the spot, if we can. If not, we’ll arrange a second visit to complete the job. Either way, we'll update all meter details in the market system.

We may charge for this service so please see our wholesale service offering and wholesale tariff document for full details.

From March 2017 we’re phasing in digital meters on replacements. These replacements will be dependent on the location of your customer. To help monitor usage through these meters we’re also introducing a new digital meter data service.

For more details about our meters, please see our metering policy in the document library.

You can ask us to change the size or type of meter or move an existing meter installed at your customer’s premises. We’ll need to assess whether we can meet your request and we may need to carry out a survey at the site to determine the best action. If possible, we’ll exchange the meter on the same visit. If not, we’ll arrange a second visit. Either way, we'll update all meter details in the market system.

We may charge for this service, so please see our wholesale service offering and wholesale tariff document for full details.

From March 2017 we’re phasing in digital meters on replacements. These replacements will be dependent on the location of your customer. To help monitor usage through these meters we’re also introducing a new digital meter data service.

For more details of our meters, please see our metering policy in the document library.

You can ask us to test the accuracy of your customer’s meter. We may need to visit the site to check if an accuracy test is needed and, if possible, we’ll exchange the meter on the same visit. If we can’t exchange on the first visit we’ll contact you and your customer to arrange a convenient time to return. Following the exchange, the original meter will be sent for testing at a certified test house. All meter details will be updated in the market system.

We’ll keep you updated on the results of tests, and if they show that the meter is inaccurate, we won’t charge you for the service. If we find that the meter is accurate, charges will apply. We may have to make additional charges if work requested falls outside of a standard service request. For full details please see our wholesale service offering and wholesale tariff document. For more details of our meters, please see our metering policy in the document library.

From March 2017 we’re phasing in digital meters on replacements. These replacements will be dependent on the location of your customer. To help monitor usage through these meters we’re also introducing a new digital meter data service.

Each year, we plan a programme of upgrades for some of our meters. As part of that programme, we’ll identify the meters that we want to replace and send you a list before we start work. We’ll arrange a site visit to survey the meter and determine the best action. If possible, we’ll exchange the meter on the same visit. If it’s not possible, we’ll arrange a second visit. Either way, we'll update all meter details in the market system.

There will be no charge to you if we carry out a like-for-like exchange in normal working hours. But we may charge for any additional work, so please see our wholesale service offering and wholesale tariff document for full details.

From March 2017 we’re phasing in digital meters on replacements. These replacements will be dependent on the location of your customer. To help monitor usage through these meters we’re also introducing a new digital meter data service.

For more details of our meters, please see our metering policy in the document library.