Water efficiency

We encourage all of our customers to use water efficiently and we offer a number of water saving initiatives. We also have a team of engineers who work around the clock to reduce leakage and we’ll work with you to ensure leaks are repaired as quickly as possible. To understand how we’ll work with you and your customer on water efficiency please read below and for information on how to order our services and our tariff details, please see our wholesale service offering and wholesale tariff document.

We want to help you and your customer to be efficient with water use and save water where possible. We’ll work with you to select sites to improve efficiency based on consumption and the potential to reduce demand. Our water efficiency team can then offer two programmes of work, water efficiency audits and smarter business visits.

Water efficiency audits

We’ll create a list of customers who we believe have the greatest potential to save water and share that with you to confirm the customer details. If a site has been flagged on our priority list we’ll audit the customer’s water efficiency for free and where we can we’ll install efficiency devices. As a part of this programme we may also recommend other water efficiency improvements that your customer can make.

Smarter business visit

We also carry out a location based smarter business programme that will help customers to fit water saving devices, identify and potentially fix leaking toilets and fit free urinal controls if practical. As a part of this programme we may also recommend other water efficiency improvements that your customer can make.

Our goal is to work with all of our customers to reduce wastage within the water network and we’ll keep you updated of any initiatives that we are deploying. If you want more information on our water efficiency plans please click here.

Why save water?