Water services intermediaries

As a third party or water services intermediary for a non-household customer, you can order a selection of our services from us directly. Below, you can find information on the services we provide and how you can order them.

Providing digital meter data

We now install digital meters for all new or replacement meter requests. They’re read by radio communications, which enables us to provide a digital meter data service. If the digital meter is within our fixed network coverage area, we can provide the service without any extra installation. If the meter is outside this area, you’ll need to fit a local-area fixed network device to collect data. We’ll assess the location of the meter when you submit the service request form and let you know the action that needs to be taken. A letter of consent from your customer must be included when you’re submitting your request.

Charges may apply for this service, depending on what’s needed.  You can find out more information on the conditions of service on the order request form and our charges in the wholesale tariff document.

All data will be provided in compliance with data protection laws and you'll need permission from the customer to collect data. As a reminder to you, you must also comply with all relevant data protection legislation and codes of practice, and if you’re aware of a breach of legislation you must advise us immediately.

Providing consumption data from our loggers

You can ask us to provide data for your customer’s premises on a monthly basis or historical data for a particular time period. A letter of consent from your customer must be submitted along with your request form. We’ll charge for these services so please refer to our wholesale tariff document for full details.

As a reminder to you, you must also comply with all relevant data protection legislation and codes of practice and if you’re aware of a breach of legislation you must advise us immediately. Please see our wholesale tariff document and service request form for the terms and conditions.

Installing your own data logger

If you have permission from your customer you can ask us for consent to attach your own consumption monitoring equipment to one of our meters. We can help you understand the requirements and, if it’s possible, fit the logger. You’ll need to make sure that the equipment does not affect our existing equipment in any way.  Please use our Data Logger Installation Guidance to help you understand what is needed. A letter of consent from your customer must be included when you're submitting your request form. This service is not available where a digital meter has been installed.

If you’re unable to fit your own logging equipment, we may be able to provide you with a consumption data service or, alternatively, you may need to install a private sub-meter.

As a reminder to you, you must comply with all relevant data protection legislation and codes of practice and if you’re aware of a breach of legislation you must advise us immediately.

Fitting splitters for data loggers

If you’re fitting a data logger to our meter and it needs a splitter, you can ask us to install the splitter equipment for you. Depending on what’s involved, we’ll either visit your customer to fit the splitter or arrange a site survey to check what’s needed. When the splitter has been fitted, we’ll let you know that the work has been completed.

We’ll charge for this, based on what type of service is provided. Terms and conditions can be found on the service request form and for details about charges please see our wholesale tariff document.

Contact us

You can find more information about charges for any of the services listed in our wholesale tariff document. Alternatively, if you want to understand these services in more detail, please contact us here.