Billing and accounts

Our contracts and accounts management team is here to answer your questions and help you through the process of establishing and maintaining a contract with us. We’re available from 9am – 5pm Monday to Friday, excluding bank holidays and public holidays.

Your account manager will act as the contract manager once the contract has been setup. They will provide continuous service to you throughout the duration of your contract.

Contact us:


Please email us here.

Write to us

Wholesale Market Services
Thames Water
Clearwater Court
Vastern Road
RG1 8DB.