We're being water smart

What we’re doing

Water is precious to us. It’s one of the reasons we’ve developed the largest water efficiency programme in the UK. We’ve set our targets high. Each day, we plan to save 34 million litres of water between 2015 and 2020. In a year that’s enough water to fill Loch Ness almost 2 times.

Thames Water employee fitting shower head.


Love water

We're proudly supporting the Love Water campaign, aimed at getting the British public involved in safeguarding water resources for future generations.


Smarter Home Visits

We’ve won awards for our Smarter Home Visits. We visit our customers, fit free water-saving gadgets and give them tailored advice on how they can make savings. We offer Smarter Home Visits to our customers when they get a smart meter, helping to increase awareness of water use at a time when it’s needed most. So people can save money on their water and energy bills.

In 2016/2017, we visited 60,000 homes. In 2017/2018, we aim to visit a further 60,000. During these visits, we fitted more than 200,000 water saving devices in customers’ homes.

Watch one of our Smarter Home Visits in action for handy hints and tips to help you save. If you would like a Smarter Home Visit, please call us on 0800 6226623.


Smarter Business Visits

We’ve been working with small to medium sized businesses to help them become more water efficient. It’s had great results, so we’re upping our efforts and plan to work with even more going forward. A business can book an appointment to have their bathroom and kitchen facilities surveyed by one of our water experts. During our free Smarter Business Visit’s we’re fixing internal leaks, converting toilets to dual-flush and installing urinal controls to help save even more water.

You can find out more about our Smarter Business Visits in our information leaflet or if you’re a business and want to know more about how we can help you, visit our business pages.


Powerful partnerships

Since 2011, we’ve developed a programme with Action for the River Kennet (ARK) to raise awareness of the value of water for both wildlife and people. For this partnership, we won the 2012 UK water efficiency award for the best community-led initiative and now deliver our Smarter Home Visits to homes supplied with water sourced from the River Kennet. ARK supports this water saving campaign, by offering free Water Matters activities and projects for schools and community groups in Newbury and Thatcham.


Local authorities and housing associations

We’re working with local authorities and housing associations so they can promote water efficiency advice to their residents. We supply them with our water efficiency devices for free, which they can include in their home visits or send out to their residents. We also give them access to our specialist water and energy saving tools. As well as this, we’re carrying out a trial project, where we carry out ‘water and energy saving visits’ with housing association residents across London.


Schools and education

Children are our future and that’s why we’ve developed one of the UK’s largest school education programme for water efficiency, visiting 50-80 schools a year. Each school that takes part in the programme gets practical and educational benefits, including a free water audit, up to £500 of free retrofit plumbing equipment and a multi-visit programme of interactive workshops.

Over 5,000 students have enjoyed our schools programme this year. If your school is interested in hearing a talk from Thames Water, let us know.

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Other work we’re doing

As well as our activities around water efficiency, we’re also looking at what we need to put in place to make sure we’ve the water we need whenever we need it. We’re working with some of the oldest water pipes in the UK – some of our original water mains are made from tree trunks and some date from the Victorian times. On top of this, urban development makes it even harder to find and fix any problems. However, last year we replaced and repaired 103km of mains pipes and invested £1.1 billion on improving our infrastructure.

Find out more