Report a problem

  • A leak or burst pipe.
  • An issue at one of our sites such an alarm, an accident, or an intruder.
  • Noisy or missing manhole covers.

What's the problem ?

Check our map

We may already know about the leak, so before you report it, please check if we're already aware of it. Our interactive map, Thames Water In Your Area, shows the latest leaks, repairs and incidents in our area.
Where did you spot the leak?
How bad is the leak?
Upload a photo (optional)
To help us assess the leak it would be really helpful if you could upload a photo. Please try and include the leak and any nearby landmarks such as shop fronts, traffic signs or something that indicates where the leak is located.
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Your contact details
We may need to get in touch to find out more about the leak you've reported, please enter the best number to call you on here.

About the issue

Please call our 24 hour Freephone number 0800 316 9800 rather than completing this form.
Location of the problem
Your contact details

About the issue

Location of the manhole
Your contact details