If you think a pipe is frozen, follow these five steps to help get things fixed:
- Turn OFF your water stop tap! Turn it clockwise to turn off the water (right for tight).
- Turn ON all the cold taps in the house. This will allow the water to escape when it starts to thaw.
- Remove items from around the frozen pipe. Wrap a hot water bottle in a tea towel and push it against the pipes to help thaw them out. Be sure to start from the end nearest the tap. Alternatively, turn your hair dryer on to its lowest setting and, starting at the end nearest the tap, use it to warm the frozen pipe. This may take a while – be sure to keep the hair dryer and any other electrical items a safe distance from the defrosting pipe.
- Once the pipes have thawed, double check there are no leaks before turning the water back on. You can do this by running dry kitchen paper towels along the pipe and checking to see if there are any wet patches on the kitchen paper when you’re done.
- If there are wet patches on the kitchen paper towel, you may have a leak on your internal pipes. It’s up to the home owner to get the pipes fixed, so you might need to call a certified plumber. Here’s a list of approved plumbers. Call them before turning your water back on.
If you're sure none of your pipes are leaking, turn your water back on at the stop tap by turning it anticlockwise (left for loose).
Remember, if you have cover with HomeServe and your pipes freeze and burst, it could save you costly bills.