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If you’ve had a great experience with our team recently, we’d love to hear about it.

Please pass on any compliments you may have so that we can recognise our people accordingly:

0800 0093 988 (lines open between 9am and 5pm, Monday to Friday).

We also realise that from time to time, we don’t always get it right. Please give us an opportunity to fix this by calling the number above.

This service is available for customers who are deaf or hard of hearing. Voice calls or mobile numbers aren’t accepted via these numbers:

Account and billing enquiries: 0800 316 6899

Water supply and wastewater services: 0800 316 9898

Available 24 hours a day.

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Write to us:

Complaints resolution team 
Thames Water
PO BOX 436
SN38 1TU


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