Feedback on our service

If you’ve had a great experience with our team recently, we’d love to hear about it.

Please pass on any compliments you may have so that we can recognise our people accordingly:

0800 980 8800.

We also realise that from time to time, we don’t always get it right. Please give us an opportunity to fix this by calling the number above.

If your hearing or speech is impaired, you can contact us using the Next Generation Text Service (NGTS).

Request a call back

Our dedicated team can call you back at a time that suits you. Simply fill in your details and we'll be in touch:

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Write to us:

Complaints resolution team 
Thames Water
PO BOX 436
SN38 1TU


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