Manholes may be dangerous if the cover is damaged or removed.
In 2011 we took on responsibility for private sewers, which means we're now responsible for 67,000 miles of sewers. However, not every cover is our responsibility.
Manholes within your property boundary
If you have a broken or damaged manhole within your property boundary, please call us and let us know.
If necessary, we'll make appointment to visit you and confirm ownership. If it's our responsibility, we’ll make the area safe and arrange for the defect to be corrected as soon as we can.
If it's not our responsibility, we'll let you know who's it is and advise you of what to do next.
Damaged or missing covers
If you spot a broken or open manhole cover you should cordon it off and contact us.
We'll visit the site to make the area safe and make sure any defective covers we're responsible for are repaired or replaced.
It can be difficult to identify whether a cover is for your drain or our sewer but we should be able to identify whose responsibility it is from our plans and records.
How to recognise a manhole cover
These are just some examples of what our manhole covers can look like: