Sewer flooding: who to contact

Sewer flooding is unpleasant and we treat all cases with the highest priority, so if our sewers have caused the problem we'll offer to clean up affected areas free of charge.

We aim to do this on the same day but this may be impossible if a large area is affected, or if flood waters have not all drained away.

Public sewer flooding

To report an urgent sewer-related matter call our 24 hour customer service team on 0800 316 9800.

If your hearing or speech is impaired, you can contact us using the Next Generation Text Service (NGTS).

Surface water and groundwater

To report groundwater property flooding and flooding from the roads or problems with highway gullies or ditches, contact your local council.

Find your local council

River flooding

If rivers have burst their banks and it's affecting you, contact the Environment Agency on 0800 807 060.

Other useful links

For any other information relating to public health, please visit:

Public Health England

For advice on preparing for a flood, please see the advice on

Prepare for a flood

For more information, download our sewer flooding leaflet:

If you have been flooded by our public sewer but have not let us know, please download and complete our sewer flooding questionnaire and return to us at the address on the form.

Also in this section

What causes sewer flooding? Sewer Flooding: what to do? How we can help