Arrange or change a payment plan

Please use this form to set up a payment plan or change an existing one.

PayPoint cards can be used at all PayPoint outlets. Please note, commercial customers are only able to pay by direct debit or on receipt of their bill.

If you want to request a replacement PayPoint card, please use this form.

By setting up a Direct Debit, you can pay your bill hassle free by instalments spread across the year, with the added benefit of payment protection. Learn more about the Direct Debit scheme.

  • Thames Water account number (printed at the top of your bill)
  • Full name, contact number, email address and account address

If you have received a bill addressed to ‘The Occupier’ please set up an account in your name by completing the Move Home web form.

Please wait until you receive a new bill, in your name, before making payment or setting up a payment arrangement.


Your Thames Water account number

Your name

Your contact details

Please provide your telephone number including area code and a valid email address.

Your account address

Please provide your Thames Water account address.

About your water supply

How often you'd like to pay

Commercial customers are only able to pay by direct debit or on receipt of bill.



Before submitting this form, please confirm your details are correct by reviewing the information below.