Request a replacement PayPoint card

Please use this form to request a replacement PayPoint card only. If you want to set up a new Payment Plan or amend an existing one, please go to this form.

By setting up a Direct Debit, you can pay your bill hassle free by instalments spread across the year, with the added benefit of payment protection. Learn more about the Direct Debit scheme.

To complete this form you will need to provide your:

  • Thames Water account number (printed at the top of your bill)
  • Full name, daytime contact number, email address and account address


Your Thames Water account number

Your name

Your contact details

Please provide your telephone number including area code and a valid email address.

Your account address

Please provide your Thames Water account address

Your mailing address (if different to the account address)

Non UK address

Your request



Before submitting this form, please confirm your details are correct by reviewing the information below.