Please only use this form to ask for a replacement PayPoint card. If you want to set up a new PayPoint card, please use this form. If you already have a PayPoint card and want to change it, please use the form below.
Have you considered managing your payments by Direct Debit?
You can set up a payment plan on a Direct Debit from your bank account. You can pay your bill by easy instalments spread across the year. Payments will be taken automatically from your bank account. That means less hassle for you, plus the added benefit of payment protection. Learn more about setting up a Direct Debit.
Information you need to complete this form
To complete this form you will need your:
- Thames Water account number (printed at the top of your bill)
- Full name, contact number, email address and account address
It's important that the person completing the form has the authority to change any details.
When you're filling out the form, please make sure anything you enter is the same as it is on your bill. If your name or address is incorrect on your bill, please update your details now.