Ask for a replacement payment card

Please only use this form to ask for a replacement PayPoint card. If you want to set up a new PayPoint card, please use this form. If you already have a PayPoint card and want to change it, please use the form below.

You can set up a payment plan on a Direct Debit from your bank account. You can pay your bill by easy instalments spread across the year. Payments will be taken automatically from your bank account. That means less hassle for you, plus the added benefit of payment protection. Learn more about setting up a Direct Debit.

To complete this form you will need your:

  • Thames Water account number (printed at the top of your bill)
  • Full name, contact number, email address and account address

It's important that the person completing the form has the authority to change any details.

When you're filling out the form, please make sure anything you enter is the same as it is on your bill. If your name or address is incorrect on your bill, please update your details now.


Your Thames Water account number

Your name

Your contact details

Please provide your telephone number including area code and a valid email address.

Your account address

Please provide your Thames Water account address

Your mailing address (if different to the account address)

Non UK address

Your request



Before submitting this form, please confirm your details are correct by reviewing the information below.