Your online payment form

Please use this form to pay your bill in full. If you've already set up a payment plan, you can also use this form to pay a specific amount. You’ll need:

  • Your account number (printed at the top of your bill)
  • Name of the account holder
  • Contact number, email address and account address
  • Your credit or debit card details (MasterCard, Visa or Maestro)

When you're filling out the form, please make sure anything you enter is the same as it is on your bill. If your name or address is incorrect on your bill, please update your details now.

We take data protection seriously. Our website secures your personal information using a VeriSign SSL Certificate, which is a secure server that encrypts all your information, including credit and debit card details, your name and address. We convert everything into a code that is securely transmitted over the internet. We’ll only use your personal information to process this request.

We use a third party, WorldPay, to collect all payment details and process payments made through our website. When you submit this form, we’ll redirect you to WorldPay's secure server to enter your payment details.

The transaction details will be forwarded to the card issuer for authentication. The issuer will then return an authorised or declined response to WorldPay and a payment response page will be displayed to you. If the transaction is successful, WorldPay will send you an email confirming the transaction details.

WorldPay accept card payments via the following methods:

Visa Credit payments supported by WorldPay    Visa Debit payments supported by WorldPay    Visa Electron payments supported by WorldPay    Mastercard payments supported by WorldPay    Maestro payments supported by WorldPay

View our privacy policy.

We’re sorry we’re unable to accept non-UK registered credit or debit cards. If your card is registered outside the UK, find an alternative way to pay now.

Your name

Your contact details

Please provide your telephone number including area code and a valid email address.

Your account details

Please provide your Thames Water account number and address.

Your payment details

Please enter the amount you would like to pay.

How we handle your payment

How we handle your payment

We use a third party, WorldPay, to collect all payment details and process payments made through our website.

When submitting this form, you will be redirected to WorldPay's secure server where you will be able to enter your payment details.

The transaction details will be forwarded to the card issuer for authentication. The issuer will then return an authorised or declined response to WorldPay and a payment response page will be displayed to you. If the transaction is successful, WorldPay will send you an email confirming the transaction details.

WorldPay accept card payments via the following methods:

Visa Credit payments supported by WorldPay    Visa Debit payments supported by WorldPay    Visa Electron payments supported by WorldPay    Mastercard payments supported by WorldPay    Maestro payments supported by WorldPay

If you are having difficulties completing this form, or would like further information, please click here.

View our privacy policy