Set up a Direct Debit

Direct Debit is a hassle-free way to pay your bill, and setting yours up is quick and easy online.

You’ll just need:

  • Your Thames Water account number (printed at the top of your bill)
  • The name of the account holder
  • Contact number, email address and account address
  • Your bank details, including account number and sort code

Yes, you can set up a Direct Debit by post.

Please download and print our Direct Debit Instruction, fill in your details and send it back to us. We’ll send you confirmation by post at least ten working days before we take the first payment.

Direct Debit Instruction

All banks and building societies that accept Direct Debit will offer a Direct Debit Guarantee.

If there are any changes to the amount, date or frequency of your Direct Debit, we’ll let know at least ten working days before we take any payments or as otherwise agreed. If you ask us to collect a payment, we’ll confirm the amount and date with you at the same time.

If we or your bank or building society make an error, you’re entitled to a full and immediate refund of the amount you paid. If you receive a refund you’re not entitled to, please pay it back when you’re asked. To cancel your Direct Debit, please contact your bank or building society and give us a call on 0800 980 8800. Your bank may ask for written confirmation.

If you need someone else to authorise a Direct Debit before it can leave your bank account, please complete the Direct Debit Instruction form below. Don’t forget you’ll both need to sign it.

Direct Debit Instruction

Tab1

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We can only set up a Direct Debit online if you're the account holder and only one signature is needed to access funds.
To continue with your application please download and send us a completed paper Direct Debit form:
If you are the account holder, please tick the box below to confirm that you wish to setup a Direct Debit and then click the next step button to continue.
  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, Thames Water Utilities Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Thames Water Utilities Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by Thames Water Utilities Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Thames Water Utilities Ltd asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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Tab2

Your Thames Water account number

Your name

Your contact details

Please provide your telephone number (including area code) and your email address.

Your account address

Please provide your Thames Water account address.

Your bank details

This is the bank account from where the Direct Debit payments will be taken.

About your water supply

Please select the payment method and frequency

Important note

We require 14 working days notice to set up a Direct Debit. If your preferred date falls within this period, your first payment will be taken after this, but subsequent payments will be taken on the date requested. A Direct Debit confirmation letter and a separate payment plan statement will be sent to you in the post, which will confirm your payment dates.

If you are a metered customer and have already received a bill, this will not be deducted by Direct Debit if your preferred frequency is to pay upon receipt of bill. If you select 12 instalments, any arrears will be included in your monthly payments.

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Tab3

Stage 3
Before submitting this form, please confirm your details are correct by reviewing the information below.

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