Moving home

Please use this form to tell us that you are moving into, within, or out of our area.

You can complete this form up to 28 days before you move, and any time afterwards.

    To complete this form you will need to provide your:
  • Full name, contact number, email address and account address
  • If you're an existing customer, you will also need to provide your Thames Water account number (printed at the top of your bill)

Are a new customer moving into our area

An existing customer moving within our area

Moving out of our area and want to close your account





Your details

If you would like to set up a new account, have you checked that your new property is in our supply area ?

Please note

We provide both sewerage and clean water services to your new area.

Please note

We provide sewerage services to your new area.

Please note

We provide clean water services to your new area.

Your Name

Your contact details

Please provide your telephone number and a valid email address

Your account details



Your old home

Address you are moving from

About your water supply

New occupancy details

New occupier contact details

Landlord details

Letting/estate agent company details

Housing association name



Your new home

New address

$Non-UK address

About your new property

$Landlord details

$Letting/estate agency details

$Housing association name

Bill payer details

Add account holders to this new property

Bill payer address


$$Non-UK address

Previous occupant forwarding address


$$$Non-UK address

Meter reading



Before submitting this form, please confirm your details are correct by reviewing the information below.